Ethio Freights Services

Privacy policy

EthioFreights Shipper and EthioFreights Carrier · Updated October 14, 2026

This policy covers the Shipper and Carrier Android apps and the EthioFreights service they use. Both apps connect to the same backend so shippers and carriers can arrange and carry out freight shipments.

Information we handle

• Account and organization details, including names, email addresses, contact information, organization memberships, and login credentials.
• Freight and transaction details, including shipment routes and status, offers, vehicle and driver details, proof-of-delivery photos, support requests, and payment records.
• For the Carrier app only, device location while you actively share an assigned shipment. Tracking can continue in the background during that shipment, and location reports can be queued on the device until connectivity returns. The Shipper app does not request device location.
• Service records needed to secure accounts and operate the service, such as sessions, audit events, and notification history.

How information is used and shared

We use this information to authenticate users, run the freight marketplace, coordinate deliveries, display shipment progress, handle support and payments, and protect the service. Shipment, offer, and tracking information is shared with the organizations involved in a shipment and authorized platform staff. Service providers that host the application, store uploaded files, or deliver notifications may process data to operate the service. We do not use device location for advertising.

Location and device permissions

Carrier tracking starts when a user chooses to share an active shipment and can be stopped from the shipment screen. Android shows a foreground-service notification while tracking runs. Location is sent to the backend for shipment visibility, including when the app is in the background during active sharing. The Carrier app also uses the camera or photo picker when a user chooses to attach delivery evidence; it does not read photos without that action.

Storage, security, and deletion

The apps communicate with the production service over HTTPS and store session information locally using device secure storage. We retain information needed to provide the service and may retain shipment, payment, dispute, security, or audit records when required to meet legal or contractual obligations. You can request deletion of your account and associated personal data from Account in either app or through our account deletion page. We review each request, remove eligible data, and explain any records that must be retained.

Contact

For privacy questions, contact Ethio Freights Services through the Support section in either app. For account deletion, use the secure request form.